Most profiles get an instant decision after eKYC. Complex cases may take a few business hours.

Aadhaar, PAN, recent bank statements (3–6 months), address proof (if different), income proof (as applicable), and basic vehicle/dealer papers. Fleets also provide business KYC.

Yes. The RC will carry hypothecation to the lender. After loan closure, we issue an NOC so you can remove it from the RC.

Rates are profile-based (credit history, income stability, loan amount/tenure, vehicle type). Your personalized rate is shown before you e-sign.

Flat rate: Interest is calculated on the original principal for the full tenure. Reducing balance: Interest is calculated on the outstanding principal each month; total interest is typically lower for the same nominal rate.

Use our EV Loan Calculator to test loan amount, tenure, and an indicative rate. It gives a quick EMI estimate (final terms appear in your sanction letter).

A one-time processing fee, applicable taxes, stamp duty, and registration/RC charges (as relevant) may apply. All fees are disclosed upfront in your offer.

You can make payments via e-mandate or auto-debit from your bank account. You can view schedules and download statements in the app/portal.

Yes, in most schemes. You can reduce either the EMI or the remaining tenure. Any charges (if applicable) are displayed in your agreement.

Foreclosure is allowed as per product policy. Applicable charges (if any) and a minimum lock-in period will be shown in your sanction letter.

A late fee and/or penal interest may apply from the due date until the payment is received. Your exact charges are listed in your agreement.

A bounce/return fee may be charged by the bank in addition to late fees. Please ensure sufficient balance before the debit date.

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Contact us immediately through the app or “Contact Us” page. Where eligible, our “Life Happens” support can explore short-term relief or restructuring options.

Use the in-app help, write via the “Contact Us” page, or email our support channel. You’ll receive an acknowledgement and a ticket ID.

Customer Support → 2) Grievance Officer (escalation link on the website/app) → 3) Lender/NBFC Grievance Cell. We aim to acknowledge within 48 hours and resolve within prescribed timelines.

You may escalate to the NBFC’s Ombudsman/Regulatory grievance mechanism as stated in your loan agreement and on our “Grievance Redressal” page.